There's an awful lot of BAD out there in the world - I'm sure I'm not telling you anything new here.
But once in a while we find that there are still people capable of showing what it means to be human, and in fact are prepared to bend, indeed go against the house rules, even if their job is on the line.
Don't let me hold you any longer - judge for yourself ... remember, it's quite an emotional story, so keep the tissues handy!
Last night, my husband and I got the tragic news that our three-year-old grandson in Denver had been murdered by our daughter’s live-in boyfriend.
He is being taken off life support tonight at 9 o’clock and his parents have opted for organ donation, which will take place immediately.
Over 25 people will receive his gift tonight and many lives will be saved.
This morning, after only a couple hours sleep, my husband and I began to make all arrangements to get him to Denver to be with our daughter.
He is currently on business in LA and is flying Southwest.
While his employer, Northrop Grumman, made arrangements to get his ticket changed so he could get to Tucson today (which he had to do in order to not spend any extra money) I called Southwest to arrange his flight from Tucson to Denver so he would be stepping off one plane and getting on another.
He has several free flights with them so I couldn’t really do it on the website.
The ticketing agent was holding back tears throughout the call.
I’m actually her step mother and it’s much more important for my husband to be there than for me to be there.
In LAX, the lines to both check a bag and get through security were exceptional.
He got to the airport two hours early and was still late getting to his plane.
Every step of the way, he’s on the verge of tears and trying to get assistance from both TSA and Southwest employees to get to his plane on time.
According to him, everyone he talked to couldn’t have cared less.
When he was done with security, he grabbed his computer bag, shoes and belt and ran to his terminal in his stocking feet.
When he got there, the pilot of his plane and the ticketing agent both said, “Are you Mark? We held the plane for you and we’re so sorry about the loss of your grandson.”
The pilot held the plane that was supposed to take off at 11:50 until 12:02 when my husband got there.
As my husband walked down the Jetway with the pilot, he said, “I can’t thank you enough for this.”
The pilot responded with, “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”
My husband was able to take his first deep breath of the day.
I don’t know any other airline that would have done this.
... I'm sure you're touched...
Undoubtedly, there will have been many grumbling and unhappy passengers on that plane, wondering "what-the-hell-is-happening-now" or words to that effect, while they sat and waited to be airborne, and many among them would have had valid grounds to protest against the delay - late or even missed appointments, missing connections...to name but a few.
Yet the airline pilot made a very conscious decision to hold that plane... he knew that the most important person on that plane was not some VIP or company CEO on a business flight, but a bereaved father who desperately needed to be with his daughter in her hour of need to help her through the pain of losing her child.
I cannot possibly venture a guess at how many pilots would have made the same decision... all I can say is that this man deserves my absolute respect for refuting the rules and showing what it means to be "human".
The world could do with more of these "human" pilots that steer us safely through all sorts of difficult moments ...
At the same time I also wonder about the other people at the airport who were in a position to show "human kindness" and miserably failed to do so... I'm not implying these people were bad or doing someting bad. It's more a case of being "indifferent"... It makes me wonder though how they slept that night...
As Einstein said: "The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing."
I hope I have given you something to reflect on...